Privacy

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.​

How do we collect information? When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate our services;
  • To provide our customers with ongoing customer assistance and support;
  • To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
  • To comply with any applicable laws and regulations.
  • How do we store, use, share and disclose your site visitors' personal information?

    Our company is hosted on the BigCartel.com platform. BigCartel.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through BigCartel.com’s data storage, databases and the general BigCartel.com applications. They store your data on secure servers behind a firewall.

    How do we communicate with our site visitors?

    We may contact you to notify you regarding your enquiries about toys, parties or workshops, to troubleshoot problems with your account, to resolve a dispute, to poll your opinions through surveys or questionnaires, to send updates about ESA EVANS, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

    How do you use cookies and other tracking tools?

    Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site. In accordance with the GDPR, we are informing you that we use cookies on our site. Cookies are implemented in every site built by BigCartel.com.

    We use a session cookie for checkout and to track some visitor stats, to make sure we don’t track a visit for someone more than once a day. The cookie used to store customers' cart content and pass data on to third-party processor is a session cookie and is what would be considered an essential cookie. Without it, a customer would not be able to make purchases in our shop, so it's considered "strictly necessary" and Big Cartel shops are in compliance. To learn more: http://www.wired.co.uk/article/cookies-made-simple

    How can our site visitors' withdraw their consent?

    If you don’t want us to process your data anymore, please contact us at esa {at} esaevans.com or write to us at: ESA EVANS Ltd, 61 Saddleton Road, Whitstable CT5 4JJ.


    Privacy policy updates

    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

    Questions and contact information

    If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at esa {at} esaevans.com or write to us at: ESA EVANS Ltd, 61 Saddleton Road, Whitstable CT5 4JJ.

    ​ Updated 24 May 2018